Beyond Yes or No: Making Better Decisions (Part 1)


Decision Making

Making good decisions is highly challenging. Difficult choices with far-reaching implications often have to be made very quickly, with limited information, and in the face of disagreement about the best course of action. Complicating this further, decisions are not made in prejudice-free or value-free vacuums but are heavily affected by many cognitive, emotional, and organizational […]

September 27, 2023

Evaluating Leadership: Avoiding the Results Bias


Decision Making

The evaluation of leaders has historically been heavily biased toward results: the leaders of well-performing institutions are assumed to be good and the leaders of poorly performing institutions are assumed to be bad. But are results alone the best measure of leadership performance? On many occasions, leaders play little role in a company’s success and […]

August 20, 2023

Interpreting Experience in an Age of Noise


Decision Making

An important component of business and human progress is framing and acting on the lessons that are drawn from experience. While every approach to interpreting experience has its own strengths and weaknesses, I believe that the best approach is a process of structured reflection where we do not merely react to information based on intellectual […]

March 28, 2020

Business Planning and Corporate DNA


Decision Making

A business plan is an organizational roadmap to take a company from where it is today up the often steep mountain to a distant corporate goal. This roadmap, with its vision of the future, milestones and measurements of success, is a vital part of corporate strategy execution. A good business plan has many elements, including […]

March 22, 2020

The Frog in the Well Part 1: Bias Issues in Decision-Making


Decision Making

A very colorful component of the Chinese language is what are known as “chengyu” (成語) which are four character maxims that pithily express philosophical, moral and practical insights.  There are thousands of these maxims that can be applied to all types of situations.   One well known chengyu is “jing di zhi wa” (井底之蛙) which literally […]

March 22, 2019